You will receive an email alert with emails that were quarantined as they come in. The email notification will look very similar to the image in step 1. It will have your company’s logo at the top.

Quarantine Classification Types:
Graymail Emails¹: User can release themselves
Spam²: User can release themselves
Malicious Emails³: User may request email to be released. The company’s review must review the email.

Step 1– Open the quarantined email notification.

Step 2- Find the email you want to have released and click on the “Review”⁴ button.

Step 3– A window in your browser will open to allow you to view the email.

Step 4- Once you decide what you wish to do with this email, you may press the corresponding button.

Release: Release to your email box.
Set handled: Ignore this option.
Allowlist: Allows the email sender to email you.
Blocklist: If you choose to blocklist a sender, you will not receive any future emails from this person. You also won’t be notified about their future emails any longer.

¹ – The sender or source of graymail, which is bulk email you opted into but no longer find valuable, like newsletters or promotions that clog your inbox, sitting in the grey area between wanted (good) and spam (bad) mail.
² – An unsolicited, unwanted bulk message sent to many recipients, usually for commercial purposes like advertising, scams (phishing for info), or spreading malware, and the sender typically doesn’t have permission from the receiver.
³ – A deceptive electronic message designed to harm recipients by tricking them into revealing sensitive data, installing malware, or sending money, often by impersonating legitimate sources like banks or companies through phishing, spam, ransomware, or spear-phishing tactics, using urgent language, suspicious links, or infected attachments.
⁴ – The review button only will appear for emails that are classified as spam or graymail emails.

** For assistance please open a new support case (Click Here) and/or call True Synergy Networks at
(239) 977 – 1969. **