How to Change Your Microsoft 365 Password

Category: Microsoft 365
Applies to: Microsoft 365 Business and Work or School Accounts
Difficulty: Beginner
Estimated Time: 2–5 minutes

Overview

Your Microsoft 365 password protects your work email, Microsoft Teams, OneDrive, and other Microsoft 365 services. This guide explains how to change your existing Microsoft 365 password securely without contacting True Synergy Networks.

Before You Begin:

• Make sure you know your current Microsoft 365 password.
• Have access to your Microsoft Authenticator app or other configured verification method, if prompted.
• Make sure you have an active internet connection.

Note: These instructions apply to Microsoft 365 work or school accounts. Personal Microsoft accounts may have different steps.

Step 1: Access Your Microsoft Account

1. Open your preferred web browser, such as Microsoft Edge, Google Chrome, Safari, or Firefox.
2. Visit https://myaccount.microsoft.com.
3. Sign in using your work email address.
4. Enter your current Microsoft 365 password.
5. If prompted, approve the sign-in using Microsoft Authenticator or your configured verification method.

Once signed in, you will be taken to your Microsoft account management portal.

Step 2: Navigate to Password Settings

1. From the Microsoft account management portal, locate the navigation menu on the left side.
2. Select Change Password.
3. The password change page will appear.

Note: If you do not see the Change Password option, your organization may manage passwords through another system. Contact True Synergy Networks for assistance.

Step 3: Change Your Password

On the Change Password page:

1. In the Old Password field, enter your current Microsoft 365 password.
2. In the Create New Password field, enter your desired new password.
3. In the Confirm New Password field, re-enter your new password.
4. Click Submit to save your changes.

Your new password must meet your organization’s security requirements.

Password Security Recommendations:

• Use a long, unique password that is difficult to guess.
• Avoid using personal information, such as your name or birthday.
• Do not reuse passwords from other websites or services.
• Consider using a password manager, such as Keeper Security, to securely store your password.

Important: Never share your Microsoft 365 password with anyone, including True Synergy Networks support technicians.

Step 4: Sign In With Your New Password

After successfully changing your password:

1. Microsoft may ask you to sign in again.
2. Enter your work email address.
3. Sign in using your newly created password.
4. Complete any additional identity verification if prompted.

Your password has now been updated.

Note: Some Microsoft 365 applications, including Outlook, Teams, and OneDrive, may ask you to sign in again using your new password.

If your organization uses your Microsoft 365 account to sign in to your computer, your Windows sign-in experience may also be affected depending on how your device is configured.

Troubleshooting

I Forgot My Current Password

If you cannot remember your existing Microsoft 365 password:

1. Visit https://passwordreset.microsoftonline.com.
2. Enter your work email address.
3. Follow the on-screen instructions to verify your identity.
4. Create a new password if your organization allows self-service password reset.

Note: Self-service password reset must be enabled by your organization. If the reset option is unavailable or you cannot complete verification, contact True Synergy Networks.

My New Password Is Not Being Accepted

If Microsoft rejects your new password:

1. Make sure your password meets the displayed security requirements.
2. Avoid commonly used passwords and predictable phrases.
3. Make sure the new password is different from your previous password.
4. Confirm that both new password fields match.
5. Try again using a different, stronger password.

Outlook or Teams Keeps Asking for My Password

After changing your password, some applications may require you to sign in again.

1. Open the affected Microsoft 365 application.
2. If prompted, enter your new password.
3. Complete any additional authentication requests.
4. Close and reopen the application if necessary.

If you continue receiving sign-in prompts after completing these steps, contact True Synergy Networks.

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Security Reminder: True Synergy Networks will never ask you to disclose your Microsoft 365 password. If you receive a suspicious password reset request or an unexpected Microsoft Authenticator notification, do not approve it. Contact True Synergy Networks immediately if you suspect unauthorized access to your account.