Step 1– Sign into your Microsoft account.


Step 2– Once the “Let’s keep your account secure” dialog box appears, click the “Next” button.

Step 3– On a cell phone, download the “MS Authenticator” app in your phone’s app store.

Step 4– Open the app and allow notifications.

Step 5– It should ask you what kind of account you are trying to add. Click on the “Work or school account”.

Step 6– A new prompt should appear, click on “Scan QR code”.

Step 7– Go ahead using your phone, scan the QR code on your computer. Once it is added, click the next button on your computer.

Step 8– Once you click the next button a let’s test screen should appear (similar to this).

Step 9– Your phone should have a new notification from MS Authenticator asking if you are trying to sign in. Click on the notification and enter the number that appeared on the computer.

** For assistance please open a new support case (Click Here) and/or call True Synergy Networks at
(239) 977 – 1969. **