Step 1– Download this file by CLICKING HERE.

Step 2– Once the downloads appear in the top right, click on the 3 dots.

Step 3– A menu should appear. Click on “Keep”.

Step 4– A new popup should appear, at the bottom find the three dots on the right side of the “Delete” button and click “Keep anyway”.

Step 5– Now click the “Open file” button under the file name.

Step 6– A new prompt should appear, click on “More Info”.

Step 7– Now click the “Run anyway” button.

Step 8– You may see a popup called “User Access Controls” appear, click the “Yes” button.

** For assistance please open a new support case (Click Here) and/or call True Synergy Networks at
(239) 977 – 1969. **