How to Change Your TSN Phone Profile Picture and Personal Information

Applies to: Windows 10/11, macOS, iPhone, iPad, Android, and Supported Web Browsers
Difficulty: Beginner
Estimated Time: 3–5 minutes

Overview

TSN Phone allows you to personalize your business calling profile by adding a profile picture and viewing information associated with your extension. Your profile picture, also called an avatar, helps coworkers recognize you in the employee directory, contact lists, and supported communication features. Depending on your account permissions, you may also be able to review or update certain personal account details. This guide explains how to add, change, or remove your profile picture, review your extension information, and request corrections to information that is managed by True Synergy Networks.

Before You Begin:

  • Make sure you have an active TSN Phone account.
  • Sign in to the approved TSN Phone application.
  • Have a suitable profile picture saved on your computer or mobile device.
  • Confirm that your device is connected to the internet.
  • Use a professional photo that complies with your organization’s policies.

Important: Your name, extension number, email address, and other company-managed information may not be editable through the TSN Phone application. Contact True Synergy Networks if these details need to be corrected.

Note: Profile settings may appear differently depending on your TSN Phone application version.

Understanding Your TSN Phone Profile

Your TSN Phone profile may display the following information:

  • First and last name.
  • Extension number.
  • Email address.
  • Profile picture.
  • Current presence status.
  • Associated calling devices.
  • Other information configured by your organization.

Profile Picture

Your profile picture helps other employees identify you when using TSN Phone.

It may appear in:

  • Employee directories.
  • Contact lists.
  • Chat conversations.
  • Presence indicators.
  • Other supported application interfaces.

Extension Number

Your extension number identifies your internal telephone account.

For example, coworkers may dial your extension directly rather than entering your full business telephone number.

Email Address

Your email address may be used for account authentication, voicemail notifications, and other system communications.

Presence Status

Your presence indicates whether you are available, busy, away, or otherwise unavailable.

Important: Your presence status and your profile picture are separate settings. Changing your photo does not change your availability.

Windows or Mac — Add a Profile Picture

Step 1: Open TSN Phone

  1. Open the approved TSN Phone desktop application.
  2. Sign in using your assigned credentials.
  3. Confirm that the application is connected.

Step 2: Open Your Profile

  1. Locate your profile picture or default avatar in the application.
  2. Click your profile.
  3. Wait for the Personal Information or Profile window to open.

You may see information such as your name, extension number, and email address.

Step 3: Select a Profile Picture

  1. Click your avatar or the profile picture area.
  2. Select Change Avatar, if prompted.
  3. Browse the files on your computer.
  4. Select the photograph you want to use.
  5. Click Open.

Note: If you have never added a picture before, clicking the default avatar may open the file selection window immediately.

Step 4: Verify Your Picture

  1. Wait for TSN Phone to process the image.
  2. Review your updated avatar.
  3. Close the profile window.
  4. Confirm that the new picture appears in the application.

Tip: Use a square or easily cropped photograph with your face centered.

Note: Your new picture may take a short time to appear in other employees’ directories.

Windows or Mac — Change an Existing Profile Picture

If you already have a profile picture and want to replace it:

  1. Open TSN Phone.
  2. Click your profile picture.
  3. Click the avatar in the profile information window.
  4. Select Change Avatar, if prompted.
  5. Choose the new image from your computer.
  6. Confirm the selection.
  7. Verify that your profile picture updates.

Important: Choose an image that is appropriate for your organization’s business directory.

Windows or Mac — Remove Your Profile Picture

Supported TSN Phone desktop versions allow you to reset your profile image.

Step 1: Open Your Profile

  1. Open TSN Phone.
  2. Click your profile picture.
  3. Click the avatar in the profile information window.

Step 2: Reset the Avatar

  1. Look for Reset to Default Avatar or a similar option.
  2. Select the option.
  3. Confirm the action if prompted.
  4. Verify that the default avatar returns.

Note: When your profile picture is removed, TSN Phone may display a generic avatar or your initials instead. If you do not see a reset option, contact True Synergy Networks.

iPhone or iPad — Add or Change Your Profile Picture

Step 1: Open TSN Phone

  1. Open the approved TSN Phone mobile application.
  2. Sign in to your assigned account.
  3. Confirm that your device is connected to the internet.

Step 2: Open Your Profile

  1. Locate Profile in the application.
  2. If needed, open More to find Profile.
  3. Tap your profile to open your account information.

Step 3: Select Your Avatar

  1. Tap the profile picture or avatar above your name and extension number.
  2. Review the available image options.

Depending on the application version, you may be able to:

  • Take a new picture using your camera.
  • Choose an existing picture from your photo library.
  1. Select your preferred option.

Step 4: Choose or Take a Photo

If selecting a photo from your library:

  1. Allow access to the selected photo when prompted.
  2. Choose your preferred photograph.

If taking a new picture:

  1. Allow camera access if prompted.
  2. Take the photograph.
  3. Confirm that you want to use it.

Note: Camera and photo permissions are controlled by iOS.

Step 5: Crop Your Picture

  1. Review the image cropping screen.
  2. Move the image to center your face.
  3. Adjust the crop area if the application permits it.
  4. Tap Done to confirm.

Your new profile picture should appear in your profile.

Tip: Avoid using photographs with several people, since the image may appear very small in the directory.

Android — Add or Change Your Profile Picture

Step 1: Open TSN Phone

  1. Open the approved TSN Phone application.
  2. Confirm that you are signed into your extension.
  3. Check your internet connection.

Step 2: Open Your Profile

  1. Locate Profile or open More to find it.
  2. Tap your profile.
  3. Locate the avatar above your name and extension number.

Step 3: Choose a Picture

  1. Tap your avatar.
  2. Select the option to take a photo or choose an existing image.
  3. Allow the necessary device permissions if prompted.
  4. Select your photograph.

Step 4: Adjust and Save

  1. Review the cropping screen.
  2. Center your face within the crop area.
  3. Adjust the image if supported.
  4. Tap Done.
  5. Confirm that your profile picture updates.

Note: Android gallery and camera options may look different depending on the manufacturer and operating system version.

How to Choose a Good Profile Picture

For the best results, use a photograph that:

  • Clearly shows your face.
  • Has good lighting.
  • Uses a simple background.
  • Is appropriate for a professional environment.
  • Can be cropped into a square or circle.
  • Does not contain confidential information.

Avoid photographs that are blurry, heavily filtered, or difficult to recognize.

Recommendation: A simple head-and-shoulders photograph generally works best because TSN Phone may display your avatar as a small circular image.

Note: Exact supported image formats, dimensions, and file size limits may depend on your application version.

How to Review Your Personal Information

Your TSN Phone profile may display information assigned to your account.

Windows or Mac

  1. Open TSN Phone.
  2. Click your profile picture or avatar.
  3. Open Personal Information or Profile.
  4. Review the displayed details.

Common information includes:

  • First name.
  • Last name.
  • Extension number.
  • Email address.
  • Associated devices.

iPhone or Android

  1. Open TSN Phone.
  2. Navigate to Profile.
  3. Review your displayed name, extension, and account information.

Important: Some information may be read-only because it is managed by your organization.

How to Correct Your Name or Email Address

If your name or email address is incorrect:

  1. Open your TSN Phone profile.
  2. Review the information that needs correction.
  3. Confirm the correct details with your organization’s authorized contact.
  4. Contact True Synergy Networks and request the appropriate update.

For example, you may need to request a change because of:

  • A misspelled name.
  • A name change.
  • An incorrect work email address.
  • An incorrect extension assignment.
  • An outdated department or job title.

Important: Changing the email address associated with your extension may affect authentication and system notifications. Do not attempt to change administrator-managed account information without approval.

How to Verify Your Extension Number

Your extension number is the internal number coworkers use to reach you.

Desktop

  1. Open TSN Phone.
  2. Click your profile.
  3. Locate the displayed extension number.
  4. Confirm that it matches your assigned extension.

Mobile

  1. Open TSN Phone.
  2. Navigate to Profile.
  3. Locate your extension number.
  4. Verify the displayed information.

If the extension is incorrect, contact True Synergy Networks.

Important: Do not sign into another employee’s extension to correct an assignment issue.

Web Browser — Review Your Profile

If your organization has enabled browser-based TSN Phone access:

  1. Open the approved TSN Phone web address provided by True Synergy Networks.
  2. Sign in using your assigned account.
  3. Open your profile or account information.
  4. Review the displayed information.
  5. Look for an avatar editing option if available.

Note: Some browser versions support viewing profile information without providing all of the picture editing options available in the desktop or mobile application.

If you cannot change your picture through the web application, try the approved desktop or mobile application.

Important: Use only the login address provided or approved by True Synergy Networks.

Understanding Profile Picture Synchronization

When you update your avatar, supported TSN Phone applications may synchronize the picture across your account.

For example:

  1. You update your profile picture on your computer.
  2. The application saves the image.
  3. You open TSN Phone on your mobile device.
  4. Your updated picture may appear there as well.

Coworkers may also see the new picture in supported employee directories.

Note: Synchronization may take some time. Cached profile pictures can temporarily cause different devices to display different images.

Troubleshooting

I Cannot Find My Profile Settings

If you cannot locate your profile:

  1. Open TSN Phone.
  2. Look for your name, initials, or avatar.
  3. Click or tap the profile area.
  4. On mobile, check the More menu if Profile is not visible.
  5. Contact True Synergy Networks if the profile section is unavailable.

I Cannot Change My Profile Picture

If selecting your avatar does nothing:

  1. Confirm that you are using the approved TSN Phone application.
  2. Verify that your account is connected.
  3. Check that you are selecting the actual avatar rather than the presence indicator.
  4. Try another supported device.
  5. Contact True Synergy Networks if the problem continues.

Note: Avatar editing permissions and controls may depend on your application version.

My Profile Picture Will Not Upload

If your photograph is rejected or does not appear:

  1. Verify that the image opens normally on your device.
  2. Try a common image format such as JPG or PNG.
  3. Use a smaller image if the original is unusually large.
  4. Confirm that the application has the required photo permissions.
  5. Check your internet connection.
  6. Try again.

If the issue continues, contact True Synergy Networks.

My Picture Is Cropped Incorrectly

If part of your face is missing:

  1. Open your profile.
  2. Select the option to change your avatar.
  3. Choose your image again.
  4. Reposition it within the crop area.
  5. Save the updated photo.

Tip: Use a photograph with extra space around your head and shoulders so it can be cropped cleanly.

My Old Profile Picture Is Still Showing

If another device or coworker still sees your previous picture:

  1. Confirm that your new picture saved successfully.
  2. Check your internet connection.
  3. Close and reopen TSN Phone.
  4. Allow time for synchronization.
  5. Ask a coworker to refresh their application if necessary.

If the old picture remains after synchronization, contact True Synergy Networks.

I Cannot Access My Camera or Photos

On iPhone or iPad:

  1. Open Settings.
  2. Select Privacy & Security.
  3. Review the Camera or Photos permissions for TSN Phone.
  4. Allow appropriate access.

On Android:

  1. Open Settings.
  2. Select Apps.
  3. Select TSN Phone.
  4. Open Permissions.
  5. Review Camera and Photos permissions.

Important: Only grant the permissions necessary for the intended action.

My Name or Extension Is Incorrect

If your profile displays incorrect business information:

  1. Review the displayed details.
  2. Confirm the correct information.
  3. Contact True Synergy Networks.
  4. Request assistance correcting the account.

Important: Extension assignments and account identities are managed by your organization.

My Profile Picture Disappeared

If your avatar unexpectedly returns to the default image:

  1. Confirm that you are signed into the correct account.
  2. Check whether the picture appears on another supported device.
  3. Reopen the application.
  4. Upload the image again if appropriate.

If the issue continues, contact True Synergy Networks.

Additional Information

  • TSN Phone supports profile pictures for compatible user accounts.
  • Desktop users can generally select an image from their computer.
  • Supported mobile applications allow users to select a photo or take one with their camera.
  • Mobile applications may provide image cropping controls.
  • Supported desktop versions allow users to reset their profile picture to the default avatar.
  • Profile pictures may synchronize across supported applications.
  • Profile information can include your name, extension number, and email address.
  • Some account details are controlled by your organization’s administrator.
  • Presence settings are separate from profile picture settings.
  • True Synergy Networks manages extension assignments and administrator-controlled profile information.

Security Reminder: Use only photographs appropriate for your organization’s business directory. Do not upload images containing identification documents, confidential paperwork, passwords, or sensitive customer information. Never sign into another employee’s account to modify their profile. If you notice unexpected changes to your account information or suspect unauthorized access, contact True Synergy Networks immediately.