You will receive an email alert with emails that were quarantined as they come in. The email notification will look very similar to the image in step 1. It will have your company’s logo at the top.

Quarantine Classification Types:
Graymail Emails¹: User can release themselves
Spam²: User can release themselves
Malicious Emails³: User may request email to be released. The company’s review must review the email.

Step 1– Open the quarantined email notification.

Step 2- Find the email you want to have released and click on the “Release^“ or “Request Release”

Step 3– A window in your browser will open. Make sure you check the “I’m not a robot” checkbox then click the “Confirm” button, if you are a robot, please go away.

Step 4- Please allow the system up to five minutes to send the email to your email box.
Please note: if this email was flagged with the “Malicious Email” classification, you will need to wait until your company’s reviewer has reviewed and approved your request.

¹ – The sender or source of graymail, which is bulk email you opted into but no longer find valuable, like newsletters or promotions that clog your inbox, sitting in the grey area between wanted (good) and spam (bad) mail.
² – An unsolicited, unwanted bulk message sent to many recipients, usually for commercial purposes like advertising, scams (phishing for info), or spreading malware, and the sender typically doesn’t have permission from the receiver.
³ – A deceptive electronic message designed to harm recipients by tricking them into revealing sensitive data, installing malware, or sending money, often by impersonating legitimate sources like banks or companies through phishing, spam, ransomware, or spear-phishing tactics, using urgent language, suspicious links, or infected attachments.

** For assistance please open a new support case (Click Here) and/or call True Synergy Networks at
(239) 977 – 1969. **