How to Set Up and Sign In to Keeper Password Manager

Applies to: Windows 10/11, macOS, Google Chrome, Microsoft Edge, Firefox, Safari, iPhone, iPad, and Android
Difficulty: Beginner
Estimated Time: 10–15 minutes

Overview

Keeper Password Manager is a secure password management solution provided through True Synergy Networks. Keeper allows you to securely store usernames, passwords, passkeys, and other sensitive information in an encrypted digital vault. Instead of remembering a different password for every website, you can use Keeper to organize and access your login information from approved computers and mobile devices. Keeper also includes KeeperFill, a browser extension and mobile autofill feature that helps you sign in to websites and applications without manually entering your saved credentials. This guide explains how to activate your Keeper account, sign in, install the appropriate applications, and prepare Keeper for everyday use.

Before You Begin:

  • Make sure True Synergy Networks or your organization’s administrator has assigned you a Keeper account.
  • Have access to your work email address.
  • Confirm that your computer or mobile device has an internet connection.
  • Use a supported browser or operating system.
  • Have your organization’s approved sign-in method available.
  • If your organization uses Microsoft 365 Single Sign-On, have access to your Microsoft 365 account.

Important: Keeper accounts and authentication methods are managed by your organization. Some users sign in with a Master Password, while others use Single Sign-On (SSO). Follow the method assigned to your account.

Understanding Your Keeper Vault

Your Keeper Vault is your personal encrypted storage area.

You can use it to securely store:

  • Website usernames and passwords.
  • Application login credentials.
  • Passkeys, where supported.
  • Secure notes.
  • Two-factor authentication codes, where permitted.
  • Other approved business credentials.

Depending on your organization’s permissions, Keeper may also provide shared folders containing credentials that authorized coworkers can access.

Important: Do not share your personal Keeper account with coworkers. Shared business access should use approved Keeper sharing features.

Your organization may also apply security policies that control how your vault is accessed and used.

Step 1: Activate Your Keeper Account

Open Your Invitation

  1. Open your work email account.
  2. Locate the Keeper invitation or onboarding email sent to you.
  3. Confirm that the invitation is expected and associated with your organization.
  4. Open the account activation link.
  5. Follow the on-screen instructions.

Important: Only open Keeper invitations that you recognize and trust. If you receive an unexpected invitation, contact True Synergy Networks before proceeding.

Note: Some organizations provision users through Single Sign-On and may provide a direct Keeper login link instead of a traditional activation invitation.

Step 2: Choose Your Sign-In Method

Keeper supports different authentication methods.

Your organization determines which method you should use.

Option A: Microsoft 365 Single Sign-On

If your organization uses Microsoft 365 SSO:

  1. Open the Keeper login page supplied by your organization.
  2. Enter your assigned work email address.
  3. Select Next or Log In.
  4. If prompted, select the Enterprise SSO option.
  5. Follow the redirect to your organization’s Microsoft sign-in page.
  6. Enter your Microsoft 365 credentials when required.
  7. Complete any required multifactor authentication.
  8. Wait for Keeper to open your vault.

Important: Do not create a separate Keeper Master Password unless your organization’s onboarding instructions specifically require one.

Note: With Enterprise SSO, your organization’s identity provider authenticates you. You generally do not need a separate Keeper Master Password.

Option B: Keeper Master Password

If your organization uses Keeper’s standard Master Password login:

  1. Open the approved Keeper activation or login page.
  2. Enter your assigned email address.
  3. Follow the account creation instructions if this is your first login.
  4. Create a strong, unique Master Password.
  5. Confirm your Master Password.
  6. Complete the required email verification or authentication steps.
  7. Sign in to your vault.

Important: Your Keeper Master Password should be unique and must not be reused on other websites.

Keeper uses a zero-knowledge security architecture. True Synergy Networks does not have access to view your Master Password.

If you forget your Master Password, contact True Synergy Networks for the approved recovery procedure.

Step 3: Open the Keeper Web Vault

The Keeper Web Vault allows you to access your saved credentials directly from a supported browser.

Open Keeper

  1. Open Google Chrome, Microsoft Edge, Firefox, or another supported browser.
  2. Visit https://vault.keepersecurity.com, unless your organization has provided a different approved Keeper address.
  3. Enter your work email address.
  4. Complete your assigned sign-in method.
  5. Wait for your encrypted vault to open.

Note: Your organization’s account may use a different Keeper region or login destination. Always follow the information supplied by your administrator.

Explore the Vault

After signing in, you may see:

  • My Vault.
  • Folders.
  • Shared Folders.
  • Favorites.
  • Record search.
  • Create New.
  • Account Settings.

Important: Shared folders and security settings depend on the permissions assigned by your organization.

Windows — Install Keeper Password Manager

Keeper provides a desktop application for managing your encrypted vault.

Step 1: Open the Official Download Page

  1. Open Microsoft Edge or Google Chrome.
  2. Visit https://www.keepersecurity.com/download.html.
  3. Locate the Keeper Password Manager desktop application for Windows.
  4. Select the appropriate download.

Important: If your computer is managed by True Synergy Networks, Keeper may already be installed automatically. Check your Start menu before downloading it yourself.

Step 2: Install Keeper

  1. Open the downloaded installer.
  2. Follow the installation prompts.
  3. Approve the installation only if it is expected and permitted by your organization.
  4. Wait for the installation to finish.
  5. Open Keeper Password Manager.

Step 3: Sign In

  1. Enter your assigned work email address.
  2. Follow your organization’s authentication method.
  3. Complete any required verification.
  4. Wait for your vault to synchronize.

Your saved records should appear after signing in successfully.

Note: The desktop application and browser extension are separate components. Installing the desktop application does not necessarily enable autofill in every browser.

Mac — Install Keeper Password Manager

Step 1: Download Keeper

  1. Open Safari or another supported browser.
  2. Visit https://www.keepersecurity.com/download.html.
  3. Locate the macOS version of Keeper Password Manager.
  4. Download the application.

If your Mac is managed by your organization, Keeper may already be installed.

Step 2: Install the Application

  1. Open the downloaded installation file.
  2. Follow the displayed instructions.
  3. Complete the installation.
  4. Open Keeper Password Manager.

Step 3: Sign In

  1. Enter your assigned Keeper email address.
  2. Follow the approved SSO or Master Password procedure.
  3. Complete any required authentication.
  4. Wait for your vault to load.

Note: Some features, including Safari integration, may depend on your installed Keeper desktop application and macOS version.

Step 4: Install the KeeperFill Browser Extension

KeeperFill is the browser extension that helps you save, generate, and automatically fill passwords.

It is available for supported browsers, including:

  • Google Chrome.
  • Microsoft Edge.
  • Mozilla Firefox.
  • Apple Safari.
  • Other supported Chromium-based browsers.

Recommendation: Install KeeperFill in the browser you normally use for work.

Google Chrome — Install KeeperFill

Step 1: Open the Chrome Web Store

  1. Open Google Chrome.
  2. Visit the official Keeper download page.
  3. Select the KeeperFill extension for Chrome.
  4. Open the extension’s listing in the Chrome Web Store.

Step 2: Install the Extension

  1. Confirm that the extension is published by the legitimate Keeper provider.
  2. Click Add to Chrome.
  3. Review the browser permission prompt.
  4. Select Add Extension.
  5. Wait for the installation to complete.

Step 3: Pin KeeperFill

  1. Click the Extensions icon near the browser’s address bar.
  2. Locate Keeper Password Manager.
  3. Click the pin icon.
  4. Confirm that the Keeper icon appears in your toolbar.

Tip: Pinning Keeper makes it easier to open your vault and fill passwords while browsing.

Step 4: Sign In

  1. Click the Keeper icon.
  2. Enter your assigned work email address.
  3. Follow your organization’s SSO or Master Password sign-in process.
  4. Complete any required verification.
  5. Confirm that your vault records appear.

Note: If Keeper is managed by your organization, the extension may already be installed and pinned automatically.

Microsoft Edge — Install KeeperFill

Step 1: Open the Extension Listing

  1. Open Microsoft Edge.
  2. Visit the official Keeper download page.
  3. Select the KeeperFill extension for Microsoft Edge.
  4. Open the extension listing.

Step 2: Install KeeperFill

  1. Select Get or the available installation button.
  2. Review the permission prompt.
  3. Confirm the installation.
  4. Wait for Edge to add the extension.

Step 3: Show Keeper in the Toolbar

  1. Click the Extensions icon.
  2. Locate Keeper Password Manager.
  3. Select the option to show the extension in the toolbar.
  4. Confirm that the Keeper icon is visible.

Step 4: Sign In

  1. Click the Keeper icon.
  2. Enter your work email address.
  3. Complete your assigned authentication process.
  4. Confirm that you can access your saved records.

Important: If your organization manages Microsoft Edge, Keeper may already be deployed and users may not need to install it manually.

Mozilla Firefox — Install KeeperFill

  1. Open Mozilla Firefox.
  2. Visit the official Keeper download page.
  3. Select the KeeperFill extension for Firefox.
  4. Open the official Firefox Add-ons listing.
  5. Click Add to Firefox.
  6. Review the permissions.
  7. Confirm the installation.
  8. Open the Keeper extension.
  9. Sign in using your assigned account.

Note: Firefox may display additional extension permission or toolbar customization prompts.

Safari — Enable KeeperFill

KeeperFill is available for Safari on supported macOS versions.

Step 1: Install Keeper

  1. Confirm that the approved Keeper Password Manager desktop application is installed.
  2. Open Keeper on your Mac.
  3. Sign in using your assigned account.

Step 2: Enable the Safari Extension

  1. Open Safari.
  2. Select Safari → Settings.
  3. Open the Extensions section.
  4. Locate Keeper if listed.
  5. Enable the extension.
  6. Review any requested permissions.

Step 3: Test KeeperFill

  1. Open a website where you have a saved Keeper record.
  2. Locate the KeeperFill icon or available autofill prompt.
  3. Select the appropriate record.
  4. Confirm that the username and password can be filled.

Note: Safari extension availability and setup depend on the macOS version and Keeper application deployment.

Step 5: Save Your First Password

Once you have signed in successfully, you can begin storing credentials.

Create a Record

  1. Open your Keeper Vault.
  2. Click Create New or the available plus icon.
  3. Select Record.
  4. Choose Login as the record type if prompted.
  5. Enter a recognizable title.
  6. Enter the username or email address.
  7. Enter the account password.
  8. Enter the website address.
  9. Click Save.

Example:

Title: Company Customer Portal
Login: john@example.com
Website: https://example.com

Use the actual login details assigned to you.

Important: Only save credentials that you are authorized to access. Follow your organization’s policies for handling shared business accounts.

Step 6: Test KeeperFill

After saving a login, you can test automatic password filling.

Step 1: Open a Website

  1. Open a website for which you saved a Keeper record.
  2. Navigate to its login page.

Step 2: Use KeeperFill

  1. Click the Keeper icon in the browser toolbar or login field.
  2. Locate the matching saved record.
  3. Select Autofill, Fill, or the available option.
  4. Confirm that the correct username and password appear.
  5. Sign in to the website.

Important: Always verify the website address before filling credentials. A suspicious website may imitate a legitimate login page.

Note: For best results, include the correct website address in each Keeper record.

iPhone or iPad — Install Keeper

Step 1: Open the App Store

  1. Open the Apple App Store.
  2. Search for Keeper Password Manager.
  3. Confirm that the application is published by the legitimate Keeper provider.
  4. Tap Get or the download icon.
  5. Wait for the installation to finish.

Step 2: Open Keeper

  1. Launch the Keeper application.
  2. Enter your assigned work email address.
  3. Follow your organization’s authentication method.
  4. Complete any required verification.
  5. Confirm that your vault opens.

Note: Keeper may request notification or biometric authentication permissions. Only enable features permitted by your organization.

iPhone or iPad — Enable KeeperFill

On supported current versions of iOS and iPadOS:

Step 1: Open Keeper Settings

  1. Open the Keeper application.
  2. Navigate to Settings.
  3. Locate Enable KeeperFill.
  4. Tap Turn On if available.

Step 2: Confirm Autofill Settings

  1. Follow the on-screen instructions.
  2. Allow Keeper to serve as your password autofill provider.
  3. Return to the Keeper application.

If you cannot find the option, open your device’s Settings and search for AutoFill & Passwords.

Select Keeper as an allowed autofill provider.

Note: On older iOS versions, these settings may appear under Settings → Passwords → Password Options.

Step 3: Test Autofill

  1. Open a website or application with a saved Keeper login.
  2. Tap the username or password field.
  3. Select the available password autofill control.
  4. Choose Keeper if prompted.
  5. Authenticate using Face ID, Touch ID, or your approved method.
  6. Select the correct record.
  7. Fill the login information.

Important: Do not fill credentials into unfamiliar or suspicious websites.

Android — Install Keeper

Step 1: Open Google Play

  1. Open the Google Play Store.
  2. Search for Keeper Password Manager.
  3. Verify the application publisher.
  4. Tap Install.
  5. Wait for the installation to complete.

Step 2: Sign In

  1. Open Keeper.
  2. Enter your assigned work email address.
  3. Follow your organization’s authentication method.
  4. Complete any required verification.
  5. Confirm that your vault opens.

Android — Enable KeeperFill

Step 1: Open Keeper Settings

  1. Open the Keeper application.
  2. Navigate to Settings.
  3. Locate KeeperFill.
  4. Enable the feature.
  5. Tap Set Up or Open Autofill Settings.

Step 2: Select Keeper as Your Autofill Provider

  1. Follow the Android settings prompt.
  2. Locate the preferred service for passwords, passkeys, and autofill.
  3. Select Keeper.
  4. Confirm any required permissions.
  5. Return to Keeper and complete setup.

Note: Android settings may vary between Google Pixel, Samsung, Motorola, and other manufacturers.

Step 3: Test Autofill

  1. Open an application or website with a saved Keeper login.
  2. Tap the username or password field.
  3. Select the available Keeper autofill suggestion.
  4. Authenticate to Keeper.
  5. Select the intended record.
  6. Fill your credentials.

Important: Only use autofill on websites and applications you trust.

Understanding Device Approval

Keeper may require verification before allowing access from a new device or browser.

Depending on your account configuration, approval may be completed through:

  • Email verification.
  • Another trusted Keeper device.
  • Keeper Push.
  • An organization-approved authentication method.

If You Receive a Device Approval Request

  1. Confirm that you are the person attempting to sign in.
  2. Review the device or browser information.
  3. Follow the displayed approval procedure.
  4. Complete any additional authentication requirements.

Important: Never approve a Keeper device request that you did not initiate.

If you receive an unexpected device approval request, deny it and report the activity to True Synergy Networks.

Understanding Biometric Sign-In

Depending on your device and organization settings, Keeper may support convenient authentication methods such as:

  • Windows Hello.
  • Face ID.
  • Touch ID.
  • Android biometric authentication.
  • Supported device passkeys.

These features can make accessing Keeper faster while maintaining device-based security.

Note: Your organization may restrict biometric or passkey sign-in methods. Only enable them when supported and permitted.

Troubleshooting

I Did Not Receive My Keeper Invitation

  1. Check your work email inbox.
  2. Search for Keeper-related onboarding messages.
  3. Review your Junk or Spam folder.
  4. Confirm that you are checking the correct work email address.
  5. Contact True Synergy Networks if the invitation is missing.

Important: Do not create an unrelated personal Keeper account to bypass your company’s activation process.

My Keeper Invitation Has Expired

If an invitation link is no longer valid:

  1. Do not repeatedly attempt to use the expired link.
  2. Contact True Synergy Networks.
  3. Request assistance with account activation.
  4. Follow the updated onboarding instructions.

I Cannot Sign In With Microsoft 365

If your organization uses SSO:

  1. Verify that you are entering the correct work email address.
  2. Confirm that you can sign in to Microsoft 365 normally.
  3. Complete any required multifactor authentication.
  4. Review the exact error message.
  5. Contact True Synergy Networks if the issue continues.

Note: Single Sign-On access and account permissions are managed by your organization.

Keeper Is Asking Me to Create a Master Password

If your organization normally uses SSO:

  1. Confirm that you entered the correct work email address.
  2. Check whether the Enterprise SSO option is available.
  3. Do not create a second or unrelated account.
  4. Contact True Synergy Networks for confirmation.

Important: Enterprise SSO users generally do not need to create a separate Keeper Master Password.

I Forgot My Keeper Master Password

If your account uses a Master Password and you cannot remember it:

  1. Stop attempting random passwords.
  2. Contact True Synergy Networks.
  3. Request assistance with the approved recovery procedure.
  4. Follow the instructions provided.

Important: Recovery availability depends on how your Keeper account was configured. Do not assume that a forgotten Master Password can always be recovered.

Keeper Says My Device Needs Approval

  1. Review the device approval message.
  2. Confirm that the request is legitimate.
  3. Follow the available verification method.
  4. If necessary, approve the request from an already trusted Keeper device.

If you cannot complete approval, contact True Synergy Networks.

Important: Never approve a device you do not recognize.

KeeperFill Is Not Appearing in My Browser

  1. Confirm that the KeeperFill extension is installed.
  2. Open your browser’s extension manager.
  3. Check that KeeperFill is enabled.
  4. Pin the extension to the toolbar if supported.
  5. Confirm that you are signed into KeeperFill.
  6. Reopen the browser if necessary.

If KeeperFill remains unavailable, contact True Synergy Networks.

My Passwords Are Not Autofilling

  1. Confirm that KeeperFill is installed and signed in.
  2. Open your Keeper Vault.
  3. Locate the correct login record.
  4. Verify that the record includes the correct website address.
  5. Check that you are visiting the legitimate website.
  6. Select the matching Keeper record manually if necessary.

If autofill still fails, contact True Synergy Networks.

My Vault Is Empty

If you sign in successfully but do not see expected records:

  1. Confirm that you are signed into the correct Keeper account.
  2. Check whether you are viewing My Vault or a particular folder.
  3. Search for a known record.
  4. Allow time for synchronization.
  5. Contact True Synergy Networks if expected business records are missing.

Note: Shared folders must be assigned by an authorized administrator or shared folder manager.

Keeper Is Not Working on My Mobile Device

  1. Confirm that the application is updated to an approved version.
  2. Check your internet connection.
  3. Verify that you are signed into the correct account.
  4. Review autofill permissions.
  5. Reopen the application.
  6. Contact True Synergy Networks if the issue continues.

KeeperFill Does Not Appear on My Phone

On iPhone or iPad:

  1. Open Keeper.
  2. Review Settings → Enable KeeperFill.
  3. Confirm that Keeper is enabled as an autofill provider.

On Android:

  1. Open Keeper Settings.
  2. Locate KeeperFill.
  3. Review the Android autofill service settings.
  4. Confirm that Keeper is selected.

If autofill still does not appear, contact True Synergy Networks.

Additional Information

  • Keeper provides encrypted password management for authorized users.
  • Your Keeper Vault can store logins, passwords, passkeys, and secure notes.
  • KeeperFill is available for supported desktop browsers and mobile devices.
  • Keeper can be accessed through the Web Vault, desktop application, or mobile application.
  • Enterprise accounts may use Single Sign-On instead of a Master Password.
  • New devices may require additional approval.
  • Biometric authentication may be available when supported and authorized.
  • Shared folders allow approved teams to access designated business records.
  • True Synergy Networks manages account provisioning, enterprise authentication, and organization-level security settings.

Security Reminder: Never share your Keeper Master Password, Microsoft 365 password, multifactor authentication codes, or device approval requests with anyone. Only download Keeper from trusted official sources or your organization’s approved software deployment system. Do not approve unexpected sign-in attempts, and never store business credentials in an unauthorized personal account. If you suspect your Keeper account has been compromised, contact True Synergy Networks immediately.