How to Save, Organize, and Generate Secure Passwords in Keeper

Applies to: Windows 10/11, macOS, Google Chrome, Microsoft Edge, Firefox, Safari, iPhone, iPad, and Android
Difficulty: Beginner
Estimated Time: 5–10 minutes

Overview

Keeper Password Manager allows you to securely store, organize, and manage passwords for your websites and applications. Instead of remembering multiple passwords or saving them in unsecured documents, you can store your credentials in your encrypted Keeper Vault. Keeper also includes a built-in password generator that creates strong, unique passwords for your accounts. This guide explains how to create password records, generate secure passwords, organize your vault, use Favorites, and update saved login information.

Before You Begin:

  • Make sure your Keeper account has been activated.
  • Sign in using your organization’s approved authentication method.
  • Confirm that your device has an internet connection.
  • Have the login information for the account you want to save.
  • Install KeeperFill if you want to save and fill passwords directly from your browser.

Important: Only store credentials that you are authorized to use. Shared company accounts may need to be saved in organization-approved shared folders rather than your personal vault.

Understanding Keeper Records

Keeper stores your information in encrypted entries called Records.

A record can contain:

  • Record title.
  • Username or email address.
  • Password.
  • Website address.
  • Notes.
  • Custom fields.
  • Supported passkeys.
  • Two-factor authentication codes.
  • Approved file attachments.

Example Record

Title: Company Customer Portal
Username: john@example.com
Password: Your saved password
Website: https://example.com

When you open this record, Keeper displays the saved information and provides options to copy or autofill your credentials.

Note: The information available in a record depends on the selected record type.

Windows or Mac — Create a New Password Record

Step 1: Open Your Keeper Vault

  1. Open the Keeper desktop application or a supported web browser.
  2. Visit https://vault.keepersecurity.com, unless your organization has provided another approved login address.
  3. Sign in using your assigned Keeper account.
  4. Complete any required authentication.

Step 2: Create a Record

  1. Click + Create New.
  2. Select Record.
  3. Choose Login as the record type.
  4. Enter a name for the record.
  5. Click Next, if prompted.

Step 3: Enter Login Information

  1. Enter the account’s username or email address.
  2. Enter the password.
  3. Enter the website address.
  4. Add an optional description or note if needed.
  5. Review the information.

Recommendation: Use a descriptive title that makes the account easy to recognize.

For example:

  • Microsoft 365 — Work Account.
  • Company Customer Portal.
  • Vendor Support Portal.
  • Business Scheduling System.

Important: Avoid storing passwords in ordinary Notes fields when a dedicated password field is available.

Step 4: Save the Record

  1. Click Save.
  2. Wait for the record to appear in your vault.
  3. Open the record to confirm that the information was saved correctly.

Your login is now stored in Keeper.

Note: Supported Keeper applications can synchronize saved records across your authorized devices.

How to Generate a Strong Password

Keeper includes a password generator that can create random passwords for your online accounts. Using a unique password for each account reduces the risk of one compromised password affecting multiple services.

Step 1: Open the Password Generator

  1. Open Keeper.
  2. Create a new record or edit an existing record.
  3. Locate the Password field.
  4. Click the dice icon next to the field.

Step 2: Configure the Password

Keeper may allow you to customize:

  • Password length.
  • Uppercase letters.
  • Lowercase letters.
  • Numbers.
  • Special characters.

Recommendation: Use a long, randomly generated password. A length of 16–24 characters or longer is a good default when the website supports it and your organization’s policies permit it.

Some websites require a particular combination of characters or impose their own password limitations.

Always follow the website’s requirements and your organization’s security policies.

Step 3: Generate the Password

  1. Review the generator settings.
  2. Generate the password.
  3. Select Use Password or the available option.
  4. Confirm that the generated password appears in the record.
  5. Save the record.

Important: Generating a password inside Keeper does not automatically change the password on the corresponding website.

You must also complete the website’s account creation or password change process.

Understanding Passwords vs. Passphrases

Keeper may also offer a passphrase generator.

A passphrase uses several randomly selected words instead of a conventional combination of random characters.

Random Password

A random password combines characters without using an easily predictable pattern.

Passphrase

A passphrase combines multiple randomly chosen words, often with separators or additional characters.

Recommendation: Use randomly generated passwords for most website logins. A long passphrase can be useful when a password must be typed manually, provided the website and your organization’s policies permit it.

Important: Never use familiar phrases, birthdays, company names, or predictable word combinations as passwords.

How to Generate a Password With KeeperFill

KeeperFill allows you to generate a password directly from your browser.

Step 1: Open the Website

  1. Open a website where you are creating an account or changing a password.
  2. Navigate to the password entry field.
  3. Confirm that the website is legitimate.

Step 2: Open KeeperFill

  1. Click the Keeper icon near the password field or in your browser toolbar.
  2. Locate the password generator option.
  3. Open the generator.

Step 3: Generate and Use the Password

  1. Review the password length and character options.
  2. Generate a strong password.
  3. Select Use Password or the appropriate autofill option.
  4. Complete the website’s account creation or password change process.
  5. Confirm that Keeper saves the new password to the correct record.

Important: Verify that the password is successfully saved before signing out of the website.

Do not assume a password has been saved simply because Keeper filled it once.

How to Automatically Save a Password With KeeperFill

KeeperFill can offer to save login information when you enter credentials on a website.

Step 1: Sign In to a Website

  1. Open a trusted website.
  2. Enter your username and password.
  3. Sign in normally.

Step 2: Review KeeperFill’s Save Prompt

If Keeper detects that the credentials are not already saved, it may display a prompt to save the login.

  1. Review the website address.
  2. Confirm the username.
  3. Verify that the record belongs in your Keeper account.
  4. Select Save or the available confirmation option.

Step 3: Verify the Saved Record

  1. Open KeeperFill or your Keeper Vault.
  2. Search for the newly saved website.
  3. Open the record.
  4. Confirm that the correct username and website address are listed.

Note: Some organizations disable or restrict automatic password saving through enterprise policies.

How to Update a Saved Password

Whenever a website password changes, its corresponding Keeper record should also be updated.

Step 1: Change the Password on the Website

  1. Sign in to the website.
  2. Navigate to the website’s password change settings.
  3. Enter the current password when required.
  4. Generate or enter the new approved password.
  5. Save the change.

Step 2: Update Keeper

  1. Open your Keeper Vault.
  2. Search for the corresponding record.
  3. Open the record.
  4. Select Edit.
  5. Replace the old password with the new password.
  6. Click Save.

Step 3: Test the Updated Login

  1. Confirm that the website accepted the password change.
  2. Sign out when appropriate.
  3. Return to the login page.
  4. Use KeeperFill to sign in with the updated credentials.

Important: Updating the password in Keeper without changing it on the website will not update the actual account password.

Both must match.

Note: KeeperFill may offer an assisted password change process on supported websites.

How to Organize Your Keeper Vault With Folders

Folders help you keep related records organized.

For example, you may create folders for:

  • Work Applications.
  • Vendor Portals.
  • Customer Portals.
  • Finance Applications.
  • Personal Accounts, if allowed by your organization.

Important: Organization-approved business records should remain in the appropriate company or shared vault locations.

Step 1: Create a Folder

  1. Open your Keeper Vault.
  2. Click + Create New.
  3. Select Folder.
  4. Enter a descriptive folder name.
  5. Confirm the creation.

Step 2: Add Records to the Folder

  1. Locate the record you want to organize.
  2. Open its available menu.
  3. Select Move or the applicable organization option.
  4. Choose the destination folder.
  5. Confirm the change.

Depending on your Keeper version, you may also be able to organize records using drag-and-drop.

Step 3: Verify the Folder

  1. Open the newly created folder.
  2. Confirm that the intended records appear.
  3. Repeat the process for other records as needed.

Note: A record’s available folder actions may depend on its ownership and sharing permissions.

How to Create Subfolders

Subfolders allow you to organize records within an existing folder.

Example Structure

Work Applications

  • Microsoft 365
  • Vendor Portals
  • Customer Portals

Create a Subfolder

  1. Open Keeper.
  2. Select the folder where you want the subfolder.
  3. Choose Create New Folder or the available folder creation option.
  4. Enter the subfolder name.
  5. Save it.

Tip: Avoid creating too many deeply nested folders. A simple folder structure usually makes passwords easier to find.

Understanding Personal Folders vs. Shared Folders

Keeper supports personal and shared folders.

Personal Folders

Personal folders help you organize your own records.

Other employees do not automatically receive access to these folders.

Shared Folders

Shared folders allow authorized people or teams to access designated records.

Depending on permissions, shared folder members may be able to:

  • View records.
  • Edit records.
  • Add records.
  • Manage other shared folder members.

Important: Shared folder permissions are managed by authorized users and administrators.

Do not move confidential records into a shared folder unless the recipients are approved to access them.

How to Add a Record to Favorites

Favorites make frequently used records easier to access.

Step 1: Find the Record

  1. Open Keeper.
  2. Search for the record you want to favorite.
  3. Open the record.

Step 2: Add to Favorites

  1. Locate the star icon or available Favorites option.
  2. Select it.
  3. Confirm that the record is marked as a Favorite.

Step 3: Open Favorites

  1. Return to the Keeper Vault.
  2. Select Favorites.
  3. Locate the saved record.
  4. Open it when you need the credentials.

Note: Favorites do not create a separate copy of the password. They provide quicker access to the existing record.

How to Search for a Saved Password

Keeper includes search functionality to help you locate records quickly.

Step 1: Open Your Vault

  1. Sign in to Keeper.
  2. Locate the search field.

Step 2: Search

Enter one of the following:

  • Website name.
  • Record title.
  • Username.
  • Other recognizable record information.

Step 3: Open the Record

  1. Review the results.
  2. Select the intended record.
  3. Confirm the website and username before using it.

Tip: Descriptive record names make searching easier.

How to Edit a Record

You may need to update a username, website address, or other saved information.

Step 1: Find the Record

  1. Open Keeper.
  2. Search for the record.
  3. Select it.

Step 2: Edit the Information

  1. Click Edit.
  2. Update the necessary fields.
  3. Review the changes.
  4. Click Save.

Important: Do not overwrite another employee’s credentials in a shared record unless you are authorized to make the change.

How to Delete a Record

If you no longer need a password record:

  1. Open your Keeper Vault.
  2. Find the record.
  3. Open its available menu.
  4. Select Delete.
  5. Review the confirmation prompt.
  6. Confirm the deletion only if appropriate.

Important: Do not delete shared business credentials or records subject to your organization’s retention requirements without authorization. Deleting a shared record may affect other employees who rely on it. Keeper may provide deleted-record recovery features, but availability depends on your account, permissions, and retention configuration.

iPhone or iPad — Save a Password

Step 1: Open Keeper

  1. Open the Keeper application.
  2. Sign in using your assigned account.
  3. Unlock your vault if prompted.

Step 2: Create a Record

  1. Tap the + button.
  2. Select Create New Record.
  3. Choose Login as the record type.
  4. Enter the record title.
  5. Enter the username or email address.
  6. Enter the password or use the password generator.
  7. Enter the website address.
  8. Tap Save.

Step 3: Verify the Record

  1. Return to your vault.
  2. Search for the record.
  3. Open it.
  4. Confirm that the information is correct.

iPhone or iPad — Generate a Password

  1. Open the Keeper application.
  2. Create or edit a Login record.
  3. Locate the password field.
  4. Tap the dice icon.
  5. Review the generator options.
  6. Generate a password.
  7. Apply it to the record.
  8. Save the record.

Important: If you are changing an existing password, complete the password change on the website as well.

iPhone or iPad — Organize Your Vault

  1. Open Keeper.
  2. Locate the folder organization controls.
  3. Create a folder if the option is available.
  4. Name the folder.
  5. Save it.
  6. Move or add the appropriate records.

To mark an important record as a Favorite, open the record and select the available star or Favorites option.

Note: Mobile vault management controls may vary slightly by application version.

Android — Save a Password

Step 1: Open Keeper

  1. Open the Keeper application.
  2. Sign in using your assigned account.
  3. Unlock the vault if necessary.

Step 2: Create a Record

  1. Tap the + button.
  2. Select the option to create a new record.
  3. Choose Login.
  4. Enter a descriptive title.
  5. Enter the username or email address.
  6. Add the password.
  7. Enter the website address.
  8. Save the record.

Step 3: Verify the Record

  1. Return to your vault.
  2. Search for the new record.
  3. Open it.
  4. Review the saved information.

Android — Generate a Password

  1. Open Keeper.
  2. Create or edit a login record.
  3. Locate the password field.
  4. Tap the password generator icon.
  5. Review the available password settings.
  6. Generate a password.
  7. Save the updated record.

Note: Your organization’s Keeper policies may enforce minimum password lengths or specific complexity settings.

Android — Organize Saved Records

  1. Open the Keeper application.
  2. Navigate to the folder section.
  3. Create a new folder if needed.
  4. Give it a descriptive name.
  5. Save the folder.
  6. Organize the appropriate records.

Use Favorites for records that you access frequently.

Important: Shared folder permissions may restrict which records you can move or modify.

Tips for Keeping Your Keeper Vault Organized

To make your vault easier to use:

  • Give each record a clear title.
  • Save the correct website address.
  • Use unique passwords for each account.
  • Organize records into logical folders.
  • Mark frequently used records as Favorites.
  • Remove outdated records only when permitted.
  • Avoid creating unnecessary duplicate records.
  • Keep shared business credentials in approved locations.
  • Update your saved password immediately when the website password changes.

Recommendation: Use Keeper’s password generator when creating new accounts rather than choosing memorable or reused passwords.

A well-organized vault reduces the chance of using outdated credentials or signing in to the wrong account.

Troubleshooting

I Cannot Save a New Record

If Keeper will not save a record:

  1. Confirm that you are signed into your account.
  2. Check your internet connection.
  3. Verify that all required fields are completed.
  4. Review any error message.
  5. Confirm that your organization permits the selected record type or location.

If the issue continues, contact True Synergy Networks.

KeeperFill Is Not Offering to Save My Password

If the save prompt does not appear:

  1. Confirm that KeeperFill is installed.
  2. Verify that the extension is enabled.
  3. Check that you are signed in.
  4. Review whether automatic save prompts are enabled.
  5. Check whether the website login is already saved.

Note: Your organization may control whether KeeperFill displays password saving prompts.

If the feature is unavailable, create the record manually.

My Generated Password Does Not Work

If a website rejects the generated password:

  1. Review the website’s password requirements.
  2. Check the allowed password length.
  3. Confirm which symbols are accepted.
  4. Generate another password that meets the requirements.
  5. Complete the website’s password change or account creation process.
  6. Save the accepted password in Keeper.

Important: Do not assume that generating a new password changes the actual website account password.

I Updated Keeper, but My Website Login Fails

If the saved password no longer works:

  1. Confirm that you are visiting the correct website.
  2. Check whether the username is correct.
  3. Determine whether the website’s password was actually changed.
  4. Review whether Keeper has an outdated record.
  5. Use the website’s authorized password recovery process if necessary.

For organization-managed credentials or accounts, contact True Synergy Networks for assistance.

Important: Do not repeatedly attempt incorrect passwords if the website may lock your account.

I Cannot Find a Saved Password

If a record appears missing:

  1. Open Keeper.
  2. Search for the website name.
  3. Search for the account username.
  4. Check your folders.
  5. Review Favorites if applicable.
  6. Confirm that you are signed into the correct Keeper account.

If the record remains missing, contact True Synergy Networks.

My Folders Are Missing

If a folder is no longer visible:

  1. Confirm that you are signed into the correct account.
  2. Check the vault’s folder navigation.
  3. Review whether you are using a search or filter.
  4. Refresh or reopen the application.
  5. Contact True Synergy Networks if the folder remains unavailable.

Note: Access to shared folders may change when your organization updates permissions.

I Cannot Move a Record Into a Shared Folder

If Keeper will not allow a record to be moved:

  1. Confirm that you selected the correct destination folder.
  2. Review any permission error.
  3. Verify that you are authorized to edit that shared folder.
  4. Contact True Synergy Networks if assistance is required.

Important: Shared folder permissions may restrict record creation, editing, and movement.

Keeper Is Creating Duplicate Records

If multiple records exist for the same website:

  1. Search for the website.
  2. Review the listed records.
  3. Compare the usernames and account details.
  4. Identify which records represent separate accounts.
  5. Remove duplicates only when you are certain they are no longer needed and you are authorized to delete them.

Important: Do not delete records simply because they have similar titles. They may contain credentials for different accounts.

My Records Are Not Synchronizing Between Devices

If your phone and computer display different records:

  1. Confirm that both devices use the same Keeper account.
  2. Check your internet connection.
  3. Unlock Keeper on both devices.
  4. Allow time for synchronization.
  5. Refresh or reopen the affected application.

If the issue continues, contact True Synergy Networks.

KeeperFill Is Using the Wrong Account

If KeeperFill selects an unexpected login:

  1. Confirm that you are visiting the correct website.
  2. Open the KeeperFill extension.
  3. Review the suggested records.
  4. Select the intended username and record.
  5. Check whether duplicate or outdated records exist.

Note: Websites may have multiple saved logins associated with the same domain.

Always verify the account before signing in.

I Accidentally Deleted a Record

If a record was removed by mistake:

  1. Open your Keeper Vault.
  2. Look for deleted-record recovery options if available.
  3. Do not create or overwrite records unnecessarily.
  4. Contact True Synergy Networks if the record is a business credential.

Important: Recovery is not guaranteed and may depend on your account’s retention and administrative policies.

Additional Information

  • Keeper stores login credentials in encrypted records.
  • Records can include usernames, passwords, website addresses, notes, and other supported fields.
  • Keeper provides a built-in password and passphrase generator.
  • Generated passwords must still be applied to the corresponding website.
  • KeeperFill can offer to save new website logins automatically.
  • KeeperFill may assist with supported website password changes.
  • Folders and subfolders help organize saved credentials.
  • Favorites provide quick access to frequently used records.
  • Shared folders allow authorized teams to access approved business credentials.
  • Vault records can synchronize across authorized devices.
  • True Synergy Networks manages enterprise policies, user permissions, and shared access configuration.

Security Reminder: Never reuse the same password across multiple accounts, and never store business credentials in unsecured documents or unauthorized password managers. Use Keeper’s password generator to create strong, unique passwords. Verify website addresses before autofilling credentials, and only save or share records you are authorized to access. If you discover unfamiliar records, unauthorized sharing, or suspicious account activity, contact True Synergy Networks immediately.