How to Recover Deleted Passwords and View Record History in Keeper

Applies to: Windows 10/11, macOS, iPhone, iPad, Android, and Supported Web Browsers
Difficulty: Beginner
Estimated Time: 5–10 minutes

Overview

Keeper Password Manager includes recovery features that can help you restore passwords, records, and other information that was accidentally deleted or changed. If you delete a record by mistake, it may be available in Deleted Items, where it can be restored to your vault. Keeper also includes Record History, which allows you to review previous versions of a saved record and restore an earlier version when necessary.

These features can be useful when:

  • You accidentally delete a saved password.
  • You overwrite a password with an incorrect value.
  • You need to review an earlier version of a record.
  • You accidentally change a username or website address.
  • A record disappears from a shared folder.
  • You need to recover information after an unintended edit.

This guide explains how to use Keeper’s recovery features safely.

Before You Begin:

  • Make sure you have access to your Keeper account.
  • Sign in using your organization’s approved authentication method.
  • Confirm that your device is connected to the internet.
  • Know the name of the missing or modified record.
  • Make sure you are authorized to restore or modify the record.

Important: Recovery is not guaranteed. Permanently deleted records, changes outside the available record history, or items affected by organization-managed retention policies may not be recoverable.

Note: Keeper’s recovery features are available on supported paid accounts. Some features may be restricted by your organization’s administrator.

Understanding Keeper’s Recovery Features

Keeper provides several ways to recover information.

Deleted Items

Deleted Items contains eligible records and folders that have been removed from your vault.

You may be able to restore them without contacting an administrator.

Record History

Record History stores available previous versions of an existing record.

This allows you to review an earlier password, username, or other saved information.

Lost Access

Lost Access can contain records that you own but can no longer access through your normal vault organization.

If eligible, you may be able to add those records back to your vault.

Shared Folder Recovery

Keeper may allow authorized shared folder members to restore records that were removed from a shared folder.

Important: Each recovery feature has different requirements. A record missing from your normal vault is not necessarily deleted.

Windows or Mac — Recover a Deleted Password

Step 1: Open Keeper

  1. Open the Keeper desktop application or Web Vault.
  2. Sign in using your assigned account.
  3. Complete any required authentication.
  4. Wait for your vault to load.

Step 2: Open Deleted Items

  1. Locate the navigation menu.
  2. Select Deleted Items.
  3. Review the available deleted records and folders.

Step 3: Find the Deleted Record

  1. Locate the record you want to recover.
  2. Review its title and available information.
  3. Confirm that you have selected the correct record.

Note: If you recently deleted an entire folder, the affected records may have been deleted along with it.

Step 4: Restore the Record

  1. Select the deleted record.
  2. Click Restore.
  3. Confirm the action if prompted.
  4. Return to your vault.
  5. Search for the restored record.

Step 5: Verify the Information

  1. Open the recovered record.
  2. Review the username.
  3. Confirm the website address.
  4. Verify that the saved password is the one you expected.
  5. Test the login on the legitimate website if necessary.

Important: A restored password may be outdated if the actual website password was changed after the record was deleted.

Restoring a Keeper record does not change the password on the website itself.

How to Restore a Deleted Folder

If you accidentally delete a folder, Keeper may allow you to restore it along with its eligible records.

Step 1: Open Deleted Items

  1. Sign in to Keeper.
  2. Navigate to Deleted Items.
  3. Look for the deleted folder.

Step 2: Restore the Folder

  1. Select the appropriate folder.
  2. Review the available recovery action.
  3. Click Restore.
  4. Confirm the operation.

Step 3: Review the Restored Records

  1. Return to your vault.
  2. Locate the restored folder or records.
  3. Confirm that the expected records are available.
  4. Reorganize them if necessary.

Note: The original folder organization may not always be fully recreated by every recovery method.

Important: Restoring a folder does not automatically restore access permissions or records that were permanently removed.

Understanding Record History

Record History is useful when a saved password or another field has been changed accidentally.

For example:

  1. You have a working login saved in Keeper.
  2. Someone edits the record and enters an incorrect password.
  3. The incorrect password is saved.
  4. You can no longer use KeeperFill to sign in.
  5. You open Record History to review an earlier version of the record.

Record History can help you recover the previously saved value.

Important: An earlier saved password might no longer be valid on the actual website.

Only restore a previous password when you understand which credentials are currently valid.

Windows or Mac — View Record History

Step 1: Open the Record

  1. Sign in to Keeper.
  2. Search for the record you want to review.
  3. Open the record.

Step 2: Open Record Information

  1. Locate the record information icon.
  2. Click the icon.
  3. Select View Record History.

Step 3: Review Previous Versions

Keeper displays available record versions with modification dates and times.

  1. Review the version list.
  2. Select the version you want to inspect.
  3. Compare the saved information.
  4. Confirm which version contains the information you need.

Note: Record History availability and the number of accessible versions depend on your account and service configuration.

Windows or Mac — Restore an Earlier Record Version

Step 1: Select the Version

  1. Open the record.
  2. Navigate to View Record History.
  3. Select the previous version you want to restore.

Step 2: Review the Information

Before restoring:

  1. Confirm the record title.
  2. Review the saved username.
  3. Review the password information.
  4. Check the modification date.
  5. Verify that the version contains the information you need.

Step 3: Restore

  1. Click Restore.
  2. Confirm the action if prompted.
  3. Wait for Keeper to update the record.

Step 4: Verify the Record

  1. Return to the current record.
  2. Confirm that the restored information appears.
  3. Check that the website address and username are correct.
  4. Test the login if appropriate.

Important: Restoring a record version may revert more than just the password field. Review the other record details carefully before proceeding.

For a shared business record, coordinate the restoration with the authorized account owner.

iPhone or iPad — Recover Deleted Records

Step 1: Open Keeper

  1. Open Keeper Password Manager.
  2. Sign in using your assigned account.
  3. Unlock your vault if prompted.

Step 2: Open Deleted Items

  1. Open the application’s navigation menu.
  2. Locate Deleted Items.
  3. Tap the option.
  4. Review the available deleted records.

Step 3: Restore a Record

  1. Select the record you want to recover.
  2. Tap Restore, if available.
  3. Confirm the recovery.
  4. Return to your vault.
  5. Locate the restored record.

Note: Mobile recovery options may vary depending on the Keeper application version.

iPhone or iPad — Restore Record History

Step 1: Open the Record

  1. Open Keeper.
  2. Search for the affected record.
  3. Tap the record to open it.

Step 2: View Previous Versions

  1. Tap More.
  2. Select Record History.
  3. Review the list of available versions.

Step 3: Restore the Correct Version

  1. Select the version you want to review.
  2. Open Record Information to inspect its saved details.
  3. Confirm that it contains the required information.
  4. Tap Restore.
  5. Verify the updated record.

Important: Restoring a previous version does not automatically reset or change the password at the corresponding website.

Android — Recover a Deleted Record

Step 1: Open Keeper

  1. Open the Keeper Password Manager application.
  2. Sign in to your assigned account.
  3. Unlock your vault.

Step 2: Locate Deleted Items

  1. Open the application navigation.
  2. Look for Deleted Items or the available recovery section.
  3. Review the deleted records.

Step 3: Restore

  1. Locate the record.
  2. Open its available actions.
  3. Select Restore, if available.
  4. Confirm the action.
  5. Return to the vault and verify the record.

Note: Some Android versions may present different recovery controls. If the required option is unavailable, use the Keeper Web Vault on a supported computer or contact True Synergy Networks.

Android — View Previous Record Versions

Depending on your Keeper version, Record History may be accessible from the record’s information or additional options menu.

  1. Open Keeper.
  2. Locate the record.
  3. Open its details.
  4. Look for Record History or the relevant record information menu.
  5. Review the available earlier versions.
  6. Select an earlier version if restoration is supported.
  7. Confirm the recovery and verify the record.

Note: If you cannot find Record History in the mobile application, use the Web Vault or desktop application instead.

How to Recover a Record You No Longer Have Access To

In certain situations, a record that you own may no longer appear in your normal vault.

Keeper includes a Lost Access section for eligible records.

Step 1: Open Deleted Items

  1. Sign in to the Keeper Web Vault or desktop application.
  2. Navigate to Deleted Items.
  3. Locate the Lost Access tab.

Step 2: Review the Records

  1. Review the records listed.
  2. Identify the record you need.
  3. Confirm that you are authorized to recover it.

Step 3: Add the Record Back

  1. Select the intended record.
  2. Click Add to My Vault.
  3. Confirm the action.
  4. Return to your vault.
  5. Locate the recovered record.

Important: The Lost Access feature does not give you permission to recover credentials owned by another employee without authorization.

How to Recover Records Removed From Shared Folders

Keeper may allow authorized shared folder members to restore recently deleted shared records.

Step 1: Open Shared Folder Recovery

  1. Sign in to Keeper.
  2. Open Deleted Items.
  3. Locate the Shared Folder Contents tab.

Step 2: Review the Available Records

  1. Find the record removed from the shared folder.
  2. Verify its title and the appropriate shared folder.
  3. Confirm that your account still has authorized access to the folder.

Step 3: Restore the Record

  1. Select the record.
  2. Choose the available restoration option.
  3. Confirm the action.
  4. Check the shared folder.

Important: If the record was modified after being removed from the shared folder, Keeper may prevent its restoration through this method.

In that situation, the original record owner may need to share the record again.

Note: Shared folder recovery depends on the record’s ownership, sharing status, and your organization’s security policies.

Understanding Delete Forever

Keeper may provide a Delete Forever option inside Deleted Items.

This action permanently purges selected records from the available deleted items.

Important: Do not select Delete Forever when attempting to recover information.

If a record has already been permanently purged, it may not be recoverable through normal user tools.

Your organization may restrict permanent deletion through Keeper’s data retention policies.

If you need assistance with permanently removed business records, contact True Synergy Networks.

What to Do if a Restored Password Does Not Work

Sometimes a recovered record contains an older password that is no longer valid.

Step 1: Check the Website

  1. Open the legitimate website.
  2. Confirm that the username is correct.
  3. Verify that you are using the intended account.

Step 2: Review the Password History

  1. Open the Keeper record.
  2. Review Record History.
  3. Identify whether another version contains a more recent password.
  4. Avoid repeatedly guessing credentials.

Step 3: Resolve the Login

If the password is still incorrect:

  1. Follow the website’s approved account recovery or password change procedure when authorized.
  2. Contact True Synergy Networks for organization-managed accounts.
  3. Save the correct password in Keeper after access is restored.

Important: Record History is a history of information saved in Keeper, not a history of all actual password changes performed on the website.

Troubleshooting

I Cannot Find Deleted Items

  1. Confirm that you are signed into the correct Keeper account.
  2. Review the vault navigation menu.
  3. Try using the Web Vault or desktop application.
  4. Confirm that your organization permits record recovery.
  5. Contact True Synergy Networks if the option remains unavailable.

My Deleted Password Is Not Listed

  1. Search for the record in your normal vault.
  2. Check whether it was moved to another folder.
  3. Open Deleted Items.
  4. Review the available recovery tabs.
  5. Confirm that you are signed into the correct account.

If the record remains missing, contact True Synergy Networks.

Important: Permanently deleted records may not be recoverable.

Record History Is Missing

  1. Open the record.
  2. Look for the record information icon or additional options.
  3. Check whether View Record History appears.
  4. Try accessing the record through the Web Vault.
  5. Contact True Synergy Networks if needed.

Note: Record History may be limited by account type, permissions, or application version.

I Restored the Wrong Version

If you selected an incorrect previous version:

  1. Stop editing the record.
  2. Open Record History again.
  3. Review the available versions.
  4. Identify the correct information.
  5. Restore the appropriate version if available.

Important: If the record is shared, notify the authorized account owner before making repeated changes.

I Cannot Restore a Shared Record

  1. Verify that you have access to the shared folder.
  2. Confirm that the record is eligible for recovery.
  3. Check whether the original owner has modified the record.
  4. Contact the record owner or True Synergy Networks.

Note: Some shared records must be reshared by their owner instead of restored through Deleted Items.

My Restored Record Is in the Wrong Folder

  1. Search for the record in your vault.
  2. Open it and confirm the correct information.
  3. Use Keeper’s approved folder organization controls.
  4. Move it to the appropriate folder if authorized.

Important: Do not place confidential records into shared folders without verifying the folder’s access permissions.

I Accidentally Selected Delete Forever

If you permanently deleted a record:

  1. Do not make additional changes to the affected vault.
  2. Record the title of the missing record.
  3. Contact True Synergy Networks promptly.
  4. Explain that the record was permanently deleted.

Important: Permanently deleted Keeper records may not be recoverable. Contacting support does not guarantee restoration.

My Deleted Records Are Not Appearing on Another Device

  1. Confirm that both devices use the same Keeper account.
  2. Check your internet connection.
  3. Allow time for synchronization.
  4. Refresh or reopen Keeper.
  5. Try the Web Vault.

If the issue continues, contact True Synergy Networks.

Additional Information

  • Keeper provides a Deleted Items area for eligible deleted records.
  • Record History allows users to review and restore available previous record versions.
  • Restoring a record does not automatically change a password on its website.
  • Restored records may need to be reorganized into their appropriate folders.
  • Lost Access can help recover certain records still owned by the user.
  • Shared Folder Contents may allow authorized users to recover removed shared records.
  • Shared records modified after removal may need to be shared again by the original owner.
  • Delete Forever may permanently remove eligible records.
  • Organization-managed retention policies may limit deletion or recovery actions.
  • True Synergy Networks can assist with advanced recovery questions and organization-managed records.

Security Reminder: Only restore records you are authorized to access. Never use record history to retrieve an old company credential without a legitimate business need. Be careful when restoring shared records, as doing so may replace information used by other employees. Do not permanently delete business records without authorization. If a record disappears unexpectedly, contains unfamiliar changes, or appears to have been modified without permission, contact True Synergy Networks immediately.