How to Use KeeperFill to Automatically Sign In to Websites and Applications

Applies to: Windows 10/11, macOS, Google Chrome, Microsoft Edge, Mozilla Firefox, Safari, iPhone, iPad, and Android
Difficulty: Beginner
Estimated Time: 5–10 minutes

Overview

KeeperFill is the autofill feature included with Keeper Password Manager. It allows you to securely fill saved usernames, passwords, passkeys, and supported verification codes into websites and applications. Instead of manually typing or copying your password every time you sign in, KeeperFill can locate the appropriate record in your encrypted Keeper Vault and help you complete the login process. KeeperFill is available as a browser extension for computers and as an autofill service for supported mobile devices. This guide explains how to enable KeeperFill, automatically sign in to websites, choose between multiple saved accounts, save new credentials, and troubleshoot common autofill problems.

Before You Begin:

  • Make sure you have an active Keeper account.
  • Sign in using your organization’s approved authentication method.
  • Confirm that KeeperFill is installed or enabled.
  • Verify that your device is connected to the internet.
  • Make sure the website or application you want to access has a saved record in Keeper.
  • Use only browsers and devices approved by your organization.

Important: KeeperFill is designed to fill credentials into supported websites and applications. It does not automatically grant access to accounts or replace your organization’s multifactor authentication requirements.

Understanding How KeeperFill Works

When you visit a website, KeeperFill checks whether your Keeper Vault contains a matching login record.

If a matching record is available, KeeperFill can offer to fill the saved username and password.

For example:

  1. You open your company’s customer portal.
  2. KeeperFill recognizes the website.
  3. You select the matching Keeper record.
  4. KeeperFill enters your saved credentials.
  5. You complete any required authentication.

Depending on your settings, KeeperFill may also automatically submit the login form.

Important: Always verify that you are visiting the legitimate website before selecting a record.

KeeperFill reduces manual typing, but you should still review the website address before signing in.

Windows or Mac — Sign In Using KeeperFill

Step 1: Open Your Browser

  1. Open Google Chrome, Microsoft Edge, Firefox, Safari, or another supported browser.
  2. Confirm that the KeeperFill extension is installed.
  3. Locate the Keeper icon in your browser toolbar.

Note: If KeeperFill is managed by True Synergy Networks, the extension may already be installed automatically.

Step 2: Unlock KeeperFill

  1. Click the Keeper icon.
  2. Enter your assigned work email address if prompted.
  3. Complete your organization’s Single Sign-On or Master Password authentication.
  4. Approve any legitimate authentication or device verification request.
  5. Confirm that your Keeper records appear.

Note: Your organization may use Microsoft 365 Single Sign-On instead of a separate Keeper Master Password.

Step 3: Open the Website

  1. Navigate to the website you want to access.
  2. Confirm that the address is correct.
  3. Locate the username and password fields.

Step 4: Select a Saved Login

  1. Click the Keeper icon in the login field or the browser toolbar.
  2. Review the suggested Keeper records.
  3. Select the correct account.
  4. Click Autofill, Fill, or the available control.

KeeperFill should enter your saved username and password.

Step 5: Complete Sign-In

  1. Verify that the intended username was selected.
  2. Click the website’s Sign In button if KeeperFill has not already submitted the form.
  3. Complete any required multifactor authentication.
  4. Confirm that your account opens successfully.

Important: Only approve multifactor authentication requests that you initiated.

How to Sign In When Multiple Accounts Are Saved

You may have several Keeper records for the same website.

For example:

  • Your individual employee account.
  • An authorized administrator account.
  • A separate customer or test account.

KeeperFill can display several matching records for the same website.

Step 1: Open the Website

  1. Navigate to the correct login page.
  2. Click the Keeper icon.
  3. Review the available suggested records.

Step 2: Choose the Correct Account

  1. Review the saved usernames and record titles.
  2. Select the intended account.
  3. Click Autofill.
  4. Confirm the username before signing in.

Important: Do not use another employee’s account or a privileged account unless you are specifically authorized to do so.

Tip: Give each Keeper record a descriptive title so it is easy to distinguish accounts.

How to Find a Login That Is Not Suggested

If KeeperFill does not automatically show the record you need, you can search your vault.

Step 1: Open KeeperFill

  1. Click the Keeper icon in your browser toolbar.
  2. Unlock Keeper if prompted.

Step 2: Search

  1. Click the search field.
  2. Enter the website name, record title, or username.
  3. Review the matching records.
  4. Select the correct record.

Step 3: Fill the Login

  1. Confirm that the record belongs to the intended website.
  2. Select Autofill.
  3. Review the populated fields.
  4. Complete sign-in.

Note: A missing suggested record may indicate that the saved website address does not match the page you are visiting.

How to Correct a Website Address in Keeper

KeeperFill uses saved website addresses to identify matching records.

If the website address in a record is missing or incorrect, KeeperFill may not suggest it.

Step 1: Open the Record

  1. Open your Keeper Vault.
  2. Search for the affected login.
  3. Select the record.
  4. Click Edit.

Step 2: Check the Website Field

  1. Locate the website address.
  2. Compare it with the legitimate login page.
  3. Correct the address if necessary.
  4. Save your changes.

Step 3: Test KeeperFill

  1. Return to the website.
  2. Refresh the login page.
  3. Open KeeperFill.
  4. Confirm that the record appears.

Note: Keeper supports multiple website addresses on eligible records, which can be useful when an authorized service has several legitimate login domains.

Important: Only add verified website addresses. Adding an unfamiliar domain to a login record may increase the risk of filling credentials into the wrong website.

How to Automatically Save a New Website Login

KeeperFill can offer to save new credentials when you sign in to a website.

Step 1: Open the Website

  1. Navigate to the legitimate website.
  2. Enter your username and password manually.
  3. Sign in.

Step 2: Review the Keeper Prompt

If KeeperFill detects credentials that are not already saved, it may display a save prompt.

  1. Review the suggested record title.
  2. Confirm the username.
  3. Verify the website address.
  4. Select Save.

Step 3: Verify the Record

  1. Open your Keeper Vault.
  2. Search for the website.
  3. Open the new record.
  4. Confirm that the username and website address are correct.

Important: Do not assume the credentials have been saved until you verify the record.

Note: Organizations can manage whether automatic save prompts are enabled.

How to Update a Password Using KeeperFill

When you change a password on a website, KeeperFill may offer to update the saved Keeper record.

Step 1: Open the Website’s Password Settings

  1. Sign in to the website.
  2. Navigate to its account security or password settings.
  3. Follow the website’s password change procedure.

Step 2: Create the New Password

  1. Open KeeperFill’s password generator if available.
  2. Generate a strong, unique password.
  3. Enter the new password in the website’s required fields.
  4. Submit the password change.

Step 3: Update the Saved Record

  1. Review any KeeperFill prompt offering to update the saved password.
  2. Confirm that the correct record is selected.
  3. Save the updated credentials.
  4. Open Keeper to verify the change.

Important: A password change is not complete until the website has accepted the new password and your Keeper record contains the correct value.

If KeeperFill does not offer to update the record, edit it manually.

How to Enable or Disable Automatic Filling

KeeperFill offers optional autofill settings for supported records.

Step 1: Open KeeperFill

  1. Click the Keeper icon.
  2. Unlock your vault.
  3. Open the intended record.

Step 2: Review Autofill Settings

Depending on the extension version, you may see:

  • Autofill on Page Load
  • Autosubmit After Autofill
  • Other record-specific autofill options

Autofill on Page Load

Automatically fills an eligible record when the matching website opens.

Autosubmit After Autofill

Automatically submits the website’s login form after filling credentials.

Recommendation: Manual selection is a sensible default for accounts where you need to choose between several usernames or confirm the website before signing in.

Important: Automatic submission does not eliminate multifactor authentication or other security requirements.

Your organization may restrict certain autofill settings.

How to Use KeeperFill With Two-Factor Authentication

Some Keeper records can securely store supported time-based one-time password codes, also called TOTP codes.

If your organization permits storing a site’s TOTP secret in Keeper:

  1. Open the website’s login page.
  2. Use KeeperFill to enter your username and password.
  3. Continue to the verification screen.
  4. Select the available Keeper code if offered.
  5. Complete the authentication process.

Note: Some websites and authentication methods do not support automatic code filling.

Important: Your organization may require Microsoft Authenticator, a hardware security key, or another separate authentication method. Do not move or duplicate MFA credentials into Keeper unless approved.

iPhone or iPad — Enable KeeperFill

Step 1: Open Keeper

  1. Open the Keeper Password Manager application.
  2. Sign in using your assigned account.
  3. Unlock your vault if prompted.

Step 2: Enable Autofill

On iOS 18 or later:

  1. Open Settings inside Keeper.
  2. Tap Enable KeeperFill.
  3. Select Turn On.
  4. Follow the device’s instructions to enable Keeper as an autofill provider.

Alternatively:

  1. Open the iPhone or iPad Settings application.
  2. Search for AutoFill & Passwords.
  3. Open the autofill settings.
  4. Enable Keeper as an authorized provider.

Note: On older versions of iOS, the settings may appear under Settings → Passwords → Password Options.

iPhone or iPad — Autofill a Website or App

Step 1: Open the Login Screen

  1. Open Safari or another supported application.
  2. Navigate to the intended login page.
  3. Tap the username or password field.

Step 2: Open KeeperFill

  1. Look for the password suggestion above your keyboard.
  2. Tap the suggested Keeper record, or open the password autofill selector.
  3. Select Keeper if prompted.
  4. Authenticate using your approved method, such as Face ID or Touch ID.

Step 3: Fill the Credentials

  1. Review the matching login records.
  2. Select the correct account.
  3. Allow KeeperFill to enter the credentials.
  4. Complete the website’s sign-in process.

Important: Check that you are using the correct account, particularly if several logins are saved for the same website.

Android — Enable KeeperFill

Step 1: Open Keeper

  1. Open the Keeper Password Manager application.
  2. Sign in using your assigned account.
  3. Unlock your vault if necessary.

Step 2: Open KeeperFill Settings

  1. Open Keeper’s Settings.
  2. Locate KeeperFill or Enable KeeperFill.
  3. Tap Set Up.
  4. Follow the displayed instructions.

Step 3: Select Keeper as the Autofill Service

  1. Open the Android settings prompted by Keeper.
  2. Find the preferred service for passwords, passkeys, and autofill.
  3. Select Keeper.
  4. Confirm the selection.
  5. Return to Keeper.

If Android or Chrome prompts you to allow autofill using another service, follow the Keeper setup instructions for your device.

Note: Android menus vary by operating system version and manufacturer.

Android — Autofill a Website or App

Step 1: Open the Website

  1. Open a supported website or application.
  2. Navigate to its login screen.
  3. Tap the username or password field.

Step 2: Select KeeperFill

  1. Tap the Keeper autofill suggestion above the keyboard, if available.
  2. Authenticate to Keeper when prompted.
  3. Review the matching records.

Step 3: Fill Your Login

  1. Select the appropriate record.
  2. Allow KeeperFill to populate the fields.
  3. Confirm that the username is correct.
  4. Complete the login process.

Note: The exact autofill prompt may vary between websites, Android versions, and supported applications.

How to Use KeeperFill With Passkeys

Passkeys provide a passwordless sign-in method supported by certain websites and applications.

Keeper can store and use eligible passkeys.

Using a Saved Passkey

  1. Open a website that supports passkey sign-in.
  2. Select its passkey sign-in option.
  3. Choose Keeper when prompted, if supported.
  4. Select the appropriate saved passkey.
  5. Authenticate to Keeper.
  6. Complete sign-in.

Important: Passkey availability depends on the website, browser, device, Keeper version, and your organization’s security policies.

Do not create or move company passkeys into unauthorized personal accounts.

How to Use Keyboard Shortcuts With KeeperFill

Supported desktop browser extensions provide keyboard shortcuts.

Common default shortcuts include:

  • Windows: Alt + K
  • Mac: Shift + Command + K

Use a Shortcut

  1. Open the website’s login page.
  2. Press the KeeperFill keyboard shortcut.
  3. Search for the intended record.
  4. Select the correct entry.
  5. Use the available autofill action.

Note: Shortcuts may be changed or conflict with other browser extensions. Available commands depend on your browser and KeeperFill version.

How to Manage Multiple Keeper Accounts

Some users may have both a personal and an organization-managed Keeper account.

Supported KeeperFill versions provide account switching.

Step 1: Open KeeperFill

  1. Click the Keeper icon.
  2. Select the profile or account icon.
  3. Review the available signed-in accounts.

Step 2: Select the Correct Vault

  1. Choose your organization-managed account.
  2. Confirm that the expected business records appear.
  3. Use that account for approved company logins.

Important: Do not save company credentials in a personal Keeper vault unless your organization explicitly permits it.

Note: Account switching may require separate active sign-in sessions.

Troubleshooting

KeeperFill Is Not Appearing in My Browser

  1. Open your browser’s Extensions menu.
  2. Confirm that KeeperFill is installed.
  3. Verify that the extension is enabled.
  4. Pin it to the toolbar if desired.
  5. Confirm that you are signed in.
  6. Restart the browser if necessary.

If KeeperFill is still missing, contact True Synergy Networks.

KeeperFill Is Not Suggesting My Password

  1. Confirm that the website address is correct.
  2. Open KeeperFill.
  3. Search for the record manually.
  4. Verify that the saved record contains the correct website address.
  5. Refresh the login page.

If the record still does not appear, contact True Synergy Networks.

KeeperFill Is Selecting the Wrong Account

  1. Open the KeeperFill suggestions.
  2. Review the record titles and usernames.
  3. Select the intended account manually.
  4. Check for duplicate or outdated records.
  5. Use descriptive record titles to distinguish accounts.

Important: Verify the selected username before submitting the login.

KeeperFill Fills the Username but Not the Password

  1. Confirm that the record contains a saved password.
  2. Check whether the website uses a separate password screen.
  3. Open KeeperFill again when the password field appears.
  4. Select the correct record.
  5. Try the manual autofill option.

Note: Some websites use multi-page or nonstandard login forms that may require additional interaction.

KeeperFill Does Not Automatically Save My New Login

  1. Confirm that the extension is enabled and signed in.
  2. Review the KeeperFill save prompt settings.
  3. Check whether your organization permits automatic saving.
  4. Verify that the website login was successful.
  5. Create the record manually if necessary.

If save prompts remain unavailable, contact True Synergy Networks.

KeeperFill Is Not Working on My iPhone

  1. Open Keeper.
  2. Confirm that you are signed in.
  3. Review Enable KeeperFill in Keeper Settings.
  4. Confirm that Keeper is enabled as an autofill provider in iOS.
  5. Open a supported website or application.
  6. Test the password autofill control.

If the issue continues, contact True Synergy Networks.

KeeperFill Is Not Working on Android

  1. Open Keeper.
  2. Confirm that your account is signed in.
  3. Open KeeperFill settings.
  4. Verify that Keeper is selected as the preferred autofill service.
  5. Review browser-specific autofill settings.
  6. Reopen the affected application.

If the problem continues, contact True Synergy Networks.

KeeperFill Is Not Filling an MFA Code

  1. Confirm that the website supports the stored code type.
  2. Check whether the appropriate code is saved in the Keeper record.
  3. Verify that your organization permits Keeper-based TOTP storage.
  4. Use the approved separate authenticator when required.

Important: Do not bypass your organization’s multifactor authentication requirements.

My Saved Password Is Incorrect

  1. Confirm that you selected the correct Keeper record.
  2. Verify the username.
  3. Check whether the website’s password was recently changed.
  4. Review whether an authorized password update was saved in Keeper.
  5. Contact True Synergy Networks if you cannot access an organization-managed account.

Important: Do not repeatedly submit incorrect passwords if the account may become locked.

KeeperFill Is Filling Credentials Into the Wrong Website

If autofill occurs on a page you did not expect:

  1. Do not submit the form.
  2. Close the suspicious website.
  3. Open your Keeper Vault.
  4. Review the record’s saved website addresses.
  5. Remove incorrect addresses if you are authorized to edit the record.
  6. Report suspicious behavior to True Synergy Networks.

Important: A website’s appearance alone does not establish that it is legitimate. Check the full address before entering credentials.

My Browser Keeps Signing Me Out of Keeper

  1. Open the KeeperFill extension.
  2. Navigate to Settings → Security, if available.
  3. Review the inactivity logout settings.
  4. Check whether your organization enforces a session timeout.
  5. Sign in again using your approved method.

Note: Your organization may require Keeper to lock or sign out automatically for security reasons.

Do not disable organization-managed session restrictions.

Additional Information

  • KeeperFill securely fills saved credentials on supported websites and applications.
  • The browser extension supports Chrome, Edge, Firefox, Safari, and other compatible browsers.
  • KeeperFill suggests records based on saved website addresses.
  • Multiple saved accounts can be selected for the same website.
  • KeeperFill can offer to save new credentials and update existing records.
  • Some versions support automatic filling and form submission.
  • Supported desktop extensions provide keyboard shortcuts.
  • KeeperFill supports mobile autofill on iPhone, iPad, and Android.
  • Supported websites may use Keeper-stored passkeys and verification codes.
  • True Synergy Networks manages enterprise Keeper policies, authentication methods, and advanced troubleshooting.

Security Reminder: Always verify the website address before using KeeperFill. Never approve unexpected authentication requests or fill credentials into suspicious login pages. Do not save company passwords in an unauthorized personal password manager. Keep your Keeper account locked when unattended, and report unexpected autofill behavior or suspicious login activity to True Synergy Networks immediately.